Job Description

Title: Student Front Desk Assistant
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Center for Civic Engagement

Job Summary

The Student Front Desk Administrative Assistant serves as the first point of contact for visitors, students, faculty, staff, and community members who contact or visit the Center for Civic Engagement (CCE). This position supports the daily operations of the office through customer service, reception duties, event support, clerical support, and general office organization.

The student employee is expected to represent CCE in a positive and professional manner through effective verbal and written communication with diverse audiences while supporting the Center's commitment to equity, diversity, inclusion, and civic engagement. The position requires strong time management, organizational, multitasking, and customer service skills, as well as the ability to work independently and collaboratively in a dynamic office environment. Student employees will meet regularly with their supervisor to review responsibilities, receive feedback, and support ongoing professional development.

Additional Information

The Center for Civic Engagement (CCE) connects students, faculty, staff, and alumni with local, national, and global communities through meaningful civic engagement opportunities that promote lifelong learning and the development of active community members.

Guided by its vision of "a more just and equitable world cultivated through the participation of all people in the co-creation of knowledge and collective action," CCE advances Illinois State University's commitment to civic engagement and fosters a culture that values community involvement, civic learning, and public service.

CCE supports volunteering, service-learning, political engagement, civic education, and community partnerships throughout Illinois State University and the Bloomington-Normal community. Because CCE operates as a collaborative team, student employees may have opportunities to support a variety of programs, events, initiatives, and office projects that contribute to the Center's mission.

Students in leadership positions within Alternative Breaks may not be eligible for employment with CCE.

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15/hour

Required Qualifications

• Student employees must maintain good academic and disciplinary standing.

Preferred Qualifications

• Previous customer service, reception, office, or administrative experience.
• Experience using Microsoft Outlook, Word, Excel, and Teams.
• Experience with data entry, recordkeeping, or document management.
• Experience working collaboratively as part of a team.
• Interest in civic engagement, community service, or higher education.
• Valid U.S. driver's license.

Work Hours

Flexible scheduling is available based on class schedules and office needs. Student employees work between 8:00 a.m. and 4:30 p.m., Monday through Friday. Typical shifts range from 1.5 to 3 hours, with most students working 5 to 10 hours per week. • Preference will be given to applicants with availability on Mondays and Fridays.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis.

Proposed Starting Date

August 2026

Required Applicant Documents

Resume, Cover Letter, Letter of Application and Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.