Job Description

Title: Social Media Student Worker - Special Education Assistive Technology (SEAT) Center
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Special Education

Job Summary

The SEAT Center provides technical assistance in the areas of accessible technology, access technology, and digital literacy. The primary role of this student worker is to support the social media plan of the SEAT Center. The student worker will also provide support, as needed, to the Center Coordinator, faculty, staff, and students in managing technology and provide technical assistance, as available, to integrate technology into instruction and learning.

• Primary responsibility is to develop, implement, and support the SEAT Center’s digital media plan.
• Support the operation and maintenance of technology assets at the SEAT Center
• Be present and visible in the SEAT Center and provide technical assistance to users
• Respond to technology-related inquiries from staff, faculty, and students; assist with hardware/software incidents and requests
• Learn the operations and functionalities of commonly used assistive software and hardware at the SEAT Center
• Attend all relevant training sessions to stay updated with the latest technology used at the SEAT Center
• Support Center Facilitator and SED faculty with integrating assistive and other technology into course curriculum including set up and take down of labs
• Maintain orderliness and professionalism in the SEAT Center
• Undertake any other duties as assigned by the Center's Administrators or other technology support staff including research projects, as appropriate

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15/hour

Required Qualifications

• Communications, marketing, or other related major.
• Experience or interest in social media marketing and video editing
• Pleasant demeanor and willingness to assist; good interpersonal skills and the ability to work well in a team
• Ability to provide technical support either remotely or in person professionally; previous customer service experience is a plus
• Strong problem-solving skills; able to visualize a problem or situation and devise innovative solutions
• Ability to handle varying flow of traffic; remain productive during slow times, multitask effectively during busy times, and maintain patience and professionalism during stressful situations
• Creativity and an out-of-the-box thinking approach to problem-solving
• Ability to work responsibly with or without direct supervision
• Working knowledge of common operating systems (Windows, Mac, and iOS)
• Strong organizational skills

Preferred Qualifications

• Previous experience in a leadership/mentor role
• Experience or interest in assistive technology devices and software
• Experience or interest in working with people with disabilities

Work Hours

Students will work under the direction of Dr. Kim W. Fisher, SEAT Center Coordinator. This position requires a student worker to work 5 hours per week in the SEAT Center.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis.

Proposed Starting Date

August 16, 2026

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.