Job Description

Title: Marketing & Communications Coordinator
Division Name: Finance and Planning
Department: Superintendence

Job Summary

The Facilities Services Communication and Marketing Coordinator is responsible for developing, managing, and enhancing internal and external communications that support departmental goals, customer engagement, employee engagement, and public awareness. This position serves as the primary communications, marketing, branding, and digital content resource for Facilities Services, ensuring consistent messaging, effective information sharing, and positive visibility across the campus community.

This position is responsible for creating and executing communication and marketing plans that align with departmental direction and are compliant with University standards. The Marketing and Communications Coordinator will utilize collected data and analytics to aid leadership in decision making and providing direction. It is essential that this position work closely and effectively with all Facilities Services staff and with other marketing professionals within the University in order to accomplish the marketing and communications goals of the department, VPFP Division, and the University, including marketing messages for diverse audiences, consistent with the institutional brand.

Additional Information

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$24.62 - $27.17 per hour

Required Qualifications

1. Bachelor’s or equivalent degree in Marketing, Public Relations, Business, Communications, or related field.
2. Two (2) years (24 months) of full-time or part-time equivalent professional level work experience in marketing, public relations, business, or communications experience. At least one (1) year of this experience must have included the use of Microsoft Office Suite and Adobe Creative Suite, including Illustrator and InDesign, Canva or other graphic design platform.

Preferred Qualifications

1. Master’s or equivalent degree in Marketing, Public Relations, Business, Communications, or related field.
2. Three to five years of experience in a similar position.
3. Project management experience.
4. Working knowledge of the Facilities Services-related field.
5. Demonstrated ability to develop and implement marketing and communications plans, including media relations and communications, website development, social media, and print production.
6. Knowledge of content management systems and graphic design standards for print and media.
7. Knowledge of and experience with website design and maintenance, as well as social media platforms including but not limited to Facebook, Twitter, YouTube, LinkedIn, and Instagram.
8. Copy writing, design, simple video/photography, and audio production and manipulation skills.
9. Self-motivated and project-oriented with a strong commitment to customer service.
10. Strong organizational skills, attention to detail, and the ability to coordinate and facilitate projects independently and with limited supervision, while contributing to the team.
11. Excellent oral and written communication skills, including ability to effectively make public presentations.
12. Proven competence in managing multiple tasks and competing priorities to produce quality work under deadlines.

Work Hours

Core hours are Monday through Friday, 8am to 4:30pm

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1 Remain at a workstation for extended periods.
2. Effectively communicate on a daily basis.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 2026

Required Applicant Documents

Resume
Transcripts - See Special Instructions section for additional options

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University.

Contact Information for Applicants

Mackenzie Chapman
Human Resources
309-438-3092
mrchap1@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.