Job Description

Title: Guest Services Student Manager
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is the largest student employer at Illinois State University. We provide the campus community and guests with high-quality and professional event services and dining experiences in a variety of settings dedicated to enhancing the campus experience in a diverse community.

The Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food, and superior service, by trained and caring student and professional staff. It is our philosophy to recruit, inspire, and retain talented team members while we foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

The Guest Services Student Manager provides on-site leadership and operational support for events and daily building activities within the Bone Student Center and Braden Auditorium. This position supervises operations, house, and security student employees, assists clients and guests, monitors facility conditions, supports event execution, and helps maintain safe, clean, secure, and welcoming spaces. In the absence of a Supervisor, the Guest Services Student Manager assumes additional responsibility for coordinating staff and facility operations.

The position requires strong leadership, customer service, communication, decision-making, and problem-solving skills.

Key Responsibilities Include:
• Performs building opening and closing responsibilities.
• Set and reset event spaces according to approved setup specifications.
• Conduct pre and post event inspections of event spaces and prepare required documentation/reports.
• Monitor public areas and event spaces throughout the shift to proactively identify maintenance, cleanliness, safety, security, temperatures, and operational concerns.
• Responds to client and guest needs.
• Ensure all equipment and storage areas are clean, organized, and properly maintained.
• Assist with equipment inventory, furniture movement, deliveries, and event load-in/load-out.
• Coordinate event needs with Operations, Production Services, Catering, Event Planners, and other departments.
• Lead and train student employees on departmental procedures, customer service expectations, event operations, and safety practices.
• Assign work and inspect completed tasks to ensure established expectations are met.
• Help maintain a safe and secure environment by following and enforcing applicable University, facility, event, and safety procedures.
• Support event security functions, including monitoring entrances and exits, ticket taking, bag checks, identification verification, and use of security screening equipment when assigned.
• Assist with emergency response and building procedures as directed.
• Assist with basic production equipment as needed.
• Perform other duties as necessary.

Students in this position may also:
- move furniture, lift heavy objects up to 60 lbs.
- repeatedly, bend/kneel/stoop as needed and spend many hours on your feet.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$16.00/hour

Required Qualifications

• Current EMDH student employee in good standing
• Demonstrated understanding of and commitment to EMDH’s mission, vision, goals, and service expectations
• Demonstrated knowledge of and adherence to EMDH policies and procedures, with a willingness to appropriately reinforce expectations with others
• Demonstrated reliability, including consistent attendance and punctuality
• Strong interpersonal and communication skills
• Commitment to providing excellent customer service and creating a positive experience for guests and employees
• Ability to work collaboratively and contribute positively to a team in a fast-paced environment
• Demonstrated initiative, accountability, and sound judgment
• Professionalism and the ability to handle sensitive situations with appropriate discretion
• Organization, time-management, and basic recordkeeping skills
• Adaptability, approachability, and willingness to learn
• Ability to accept feedback, apply coaching, and demonstrate continued growth
• Interest in developing leadership skills and supporting the success of other student employees
• Interest in working with a diverse staff and serving a diverse population of students, guests, and clients

Work Hours

Varies, must be available 10 hours per week

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Move about in various locations across campus as needed to complete day-to-day work.
- Effectively communicate on a daily basis.

Proposed Starting Date

November 2026

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Emily Renollet
ekrenol@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.