Job Description

Title: Extra Help Loan Processor
Division Name: Academic Affairs
Department: Financial Aid Office

Job Summary

The Extra Help Loan Processor will provide support to the Loan Processing and Employment area. Duties include running processes, reviewing reports, and data entry in the Campus Solutions system. Corresponds with parents and students via phone and email regarding questions and requests related to federal and private loans and the Federal Work Study (FWS) program.

Additional Information

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.

Salary Rate / Pay Rate

$16.00 - $18.00 per hour

Required Qualifications

1. Demonstrated experience performing routine office work using basic clerical skills
2. Ability to communicate clearly and concisely verbally and in writing
3. Attention to detail
4. Dependability
5. Ability to comprehend complex technical topics and specialized information
6. Good interpersonal skills for dealing effectively and cooperatively with staff and the public

Work Hours

Monday through Friday between the hours of 8:00 a.m. - 4:30 p.m.

Up to 28 hours per week.

Functional Expectations

Must be able to complete the following with or without reasonable accommodations:

1. Move about in various locations across campus as needed to complete day-to-day work.
2. Effectively communicate on a daily basis.
3. Remain at workstation for extended periods.

Proposed Starting Date

December 2026

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

This position does not qualify for student employment.

Sponsorship: Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Extra Help employees may only work up to 28 hours per week for all University employment and are paid for hours worked only. Extra Help employment does not guarantee permanent placement. Extra Help employees may only work up to 900 total hours.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Mackenzie Chapman
Human Resources
309-438-3092
mrchap1@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.