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Title: Extra Help Loan Processing - Financial Aid
Division Name: Academic Affairs
Department: Financial Aid Office

Job Summary

Provide support to the Loan Processing and Employment area as well as the Financial Aid Office in general. Duties include running processes, reviewing reports and data entry in the and Campus Solutions system. Corresponds with parents and students via phone and email regarding questions and requests related to federal and private loans and the Federal Work Study (FWS) program.

Salary Rate / Pay Rate

$16.00 - $18.00 per hour

Required Qualifications

1. Ability to communicate clearly and concisely verbally and in writing
2. Attention to detail; dependability
3. Ability to comprehend complex technical topics and specialized information
4. Good interpersonal skills for dealing effectively and cooperatively with staff and public
5. Ability to perform routine office work using basic clerical skills

Preferred Qualifications

The preferred candidate will be comfortable with technology - Microsoft Office applications are strongly preferred.

Work Hours

Monday through Friday between 8:00 a.m. and 4:30 p.m. up to 28 hours per week.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.

Proposed Starting Date

November 2024

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

**This position is not eligible for student employment**

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Please be complete in the duties and responsibilities section for each position listed.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.