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Title: Extra Help Loan Processing - Financial Aid
Division Name: Academic Affairs
Department: Financial Aid Office

Job Summary

Provide support to the Loan Processing and Employment area as well as the Financial Aid Office in general. Duties include running processes, reviewing reports and data entry in the and Campus Solutions system. Corresponds with parents and students via phone and email regarding questions and requests related to federal and private loans and the Federal Work Study (FWS) program.

Salary Rate / Pay Rate

$16.00 - $18.00 per hour

Required Qualifications

1. Ability to communicate clearly and concisely verbally and in writing
2. Attention to detail; dependability
3. Ability to comprehend complex technical topics and specialized information
4. Good interpersonal skills for dealing effectively and cooperatively with staff and public
5. Ability to perform routine office work using basic clerical skills

Preferred Qualifications

The preferred candidate will be comfortable with technology - Microsoft Office applications are strongly preferred.

Work Hours

Monday through Friday between 8:00 a.m. and 4:30 p.m. up to 28 hours per week.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.

Proposed Starting Date

November/December 2024

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

**This position does not qualify for student employment.

Extra Help employees may only work up to a total of 900 hours. There is no guarantee that working as Extra Help will lead to or secure permanent employment.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.