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Title: Extra Help Medical Office Assistant

Department: Health Services

General Summary

The Extra Help Medical Office Assistant will perform the following duties:
- Assists with the scheduling of patients at SHS
- Assists with answering SHS’s main telephone line and SHS’s Appointment telephone line
- Assists with patient check-in and check-out and the SHS reception desk.
- Assists with review of patient appointments scheduled on line
- Assists with restocking supplies. Assists with infection control cleaning in the SHS Lobby and Reception areas.
- Assists SHS with limited data entry into patient’s Electronic Medical Record (EMR)

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.

Additional Information

Reports to the Charge Nurse of Student Health Services (SHS), who reports to the Nurse Administrator of SHS.

Required Qualifications

1. High School Diploma or equivalent

2. Previous front office/scheduling experience in a medical, dental or optical office

3. Experience answering a multi-line phone system

4. Previous experience working with an EMR

Work Hours

Scheduled hours are flexible, within Student Health Services normal operating hours of M-F, 8:00am -4:30pm.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Ability to effectively communicate on a daily basis.
2. Ability to maintain a high level of concentration.
3. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).

Proposed Starting Date

2024

Salary Rate / Pay Rate

$15.00 per hour

Required Applicant Documents

Reference List
Cover Letter
Resume

PLEASE NOTE:  These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

PLEASE NOTE:  These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

Required documents include a cover letter, resume and a reference list of at least three professional references including name/title/contact information (phone number and email). You must attach the required documents at the time of application.

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu

Important Information for Applicants

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.