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Title: Development Support Assistant
Employee Classification: Student Help Regular
Division Name: University Advancement
Department: Advancement & Foundation Operations

Job Summary

The Development Support Assistant will provide front desk coverage and administrative support to the Development team within University Advancement. This position plays a key role in maintaining an organized, welcoming, and efficient office environment while assisting with scheduling, communications, and team engagement efforts.

Duties:
1. Serve as a point of contact at the Development office by greeting visitors, answering general questions, and directing inquiries to appropriate staff.

2. Provide front desk and administrative support, including managing mail and deliveries, maintaining office supplies, and keeping shared spaces organized and welcoming.

3. Assist with coordinating room reservations and preparing meeting spaces for Development and University Advancement staff with necessary technology and materials.

4. Monitor the Development team’s shared inbox and phone line, forwarding or responding to inquiries as appropriate, and assist with website updates.

5. Contribute to internal communications by helping prepare donor birthday cards, posting announcement on Microsoft Teams, and assisting with donor fulfillment tasks when needed.

6. Support planning and execution of Development team bonding events, including brainstorming ideas, coordinating logistics, and communicating details with staff.

7. Participate in professional development and special projects, such as updating records in Ascend, researching opportunities for engagement, and assisting with office organization.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15/hour

Required Qualifications

- Customer Service: Demonstrates professionalism and a welcoming demeanor when interacting with visitors, staff, and campus partners.

- Attention to Detail: Ensures accuracy and thoroughness when completing tasks and projects.

- Communication: Strong written and verbal communication skills to effectively engage with visitors, staff, and campus partners.

- Organization: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Problem-Solving and Independence: Able to identify solutions, research information, and complete tasks independently while maintaining accuracy and timeliness.

- Collaboration: Works well in a team environment with staff, faculty, and fellow student workers.

- Willingness to Learn: Demonstrates curiosity and an eagerness to learn about University Advancement, fundraising, and engage in professional development opportunities.

Preferred Qualifications

- Prior experience in a customer service, office, or administrative support role.
- Familiarity with Microsoft Office tools, including Excel, Word, Teams, and Outlook.
- Experience assisting with event planning or coordination.
- Ability to maintain confidentiality when handling sensitive information.
- Interest in higher education, communications, or fundraising.

Work Hours

10-15 hours per week, based on the student schedule
Monday-Friday between the hours of 8:00 AM – 4:30 PM
On-campus position located in the ISU Foundation Suite in the Alumni Center.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis

Proposed Starting Date

January 19, 2026

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.