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Title: GA Pre-Professional - Conference Services Manager - Fall 2025 to Spring 2026
Division Name: Academic Affairs
Department: Conference Services
Campus Location: Normal, IL

Job Summary

Conference Services provides comprehensive management services, from pre-conference planning and financial management to marketing, logistics, and registration coordination.

The Conference Services Graduate Assistant Manager's primary responsibility is managing all student staff for evening and weekend events. Additionally, they are responsible for providing support services and supervision to ensure that the Alumni Center's evening and weekend events are successful.

Duties and Responsibilities:

1. Support with hiring, scheduling, and training of student staff.
2. Learning event scheduling software to input events.
3. Collecting information needed to generate and send contracts to clients.
4. Checking setups in rooms to make sure they have been set per the client's specifications.
5. Meeting with clients/caterers onsite before and during the event to make sure everything is running smoothly.
6. Troubleshooting any A/V issues or other problems that may arise during the event.
7. Following up post-event by invoicing and addressing any concerns or issues that may have arisen.

Additional Information

10-month GA appointment for August to May.

Salary Rate / Pay Rate

$1510/Mo

Required Qualifications

1. Eligible for appointment as per the requirements in the Graduate Assistant Handbook, which can be found at http://hr.illinoisstate.edu/downloads/GA_Handbook.pdf
2. Must be a degree-seeking graduate student at Illinois State University in Business, Public Health, or Kinesiology and Recreation.
maintain a cumulative GPA of at least 2.75 (allowances or exceptions MAY be made for students actively working on raising their GPA and who have in place a plan to improve their grades).
3. Strong public relations and customer services skills with enthusiasm and ability to work as a team player and place clients as a top priority.
4. Ability to communicate effectively with the public/staff and provide high-quality customer service.
5. Must be mature, dependable, able to function calmly under pressure, and have the ability to make sound and independent decisions.
6. Extensive knowledge of the university and surrounding area.
7. This position requires multi-tasking abilities, excellent time management, problem-solving and quick-thinking skills.
8. Prior use and knowledge of personal computers.
9. Ability to work independently and take initiative.
10. Professional attitude and appearance.
11. Summer and/or holiday availability is required (other than recognized University holidays and closures).
12. Weekend and evening hours are normal.

Work Hours

TBD

Functional Expectations

Ability to move furniture, lift heavy objects up to 60 lbs. occasionally, objects up to 25 lbs. repeatedly, bend/kneel/stoop as needed, and ability to spend many hours on your feet

Proposed Starting Date

Summer 2025

Required Applicant Documents

- Resume / C.V.
- Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

This 12-month appointment will consist of a 2-month summer hourly student position and a 10-month GA appointment from August to May.

Benefits for Graduate Assistants can be found in the Graduate Assistant Handbook.

Note: If you have not yet been assigned a University ID, but are interested in applying for this graduate assistantship, please proceed with the graduate assistant application process. For the first question regarding your University ID, simply enter in nine (9) zeros (e.g., 000000000).

You must be eligible for employment in the United States and at Illinois State University and/or for the number of hours required for the position.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held. International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work up to 28 hours per week when the university is not in session. Please contact the Office of International Student and Scholar Services for guidance on visa restrictions on work hours. The University cannot grant exceptions to visa status rules/laws.

Contact Information for Applicants

Cassie Bahr, clpete1@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.