Job No: 513640
Work Type: On Campus
Location: Normal, Illinois
Title: Dining Room Supervisor
Department: Event Management, Dining and Hospitality
The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
This position trains and coordinates the work performance of student employees and Culinary Assistants in the areas of guest relations, dining room service, and line service. Persons in this position also manage the point of sales procedures.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
Job duties include, but are not limited to:
- Supervise and train staff. Coordinate the efforts of employees in keeping service areas cleaned and restocked.
- Maintain adherence to all established safety and sanitation procedures, including the use of appropriate personal protective equipment (PPE).
- Operate cash register and perform customer service duties as needed.
- Assist with placing pans of food on the steam table; prepare all serving areas for service. Supervise and assist in the serving of food. Assist in food preparation when needed.
- Prepare and distribute appropriate reports. Do refund forms and send to the appropriate offices. Complete charge vouchers and meal vouchers, following established procedures.
Two years of work experience in the serving of food (such as a waiter/waitress). Credit for college course work in or closely related to food service may be substituted for up to one year of the above experience on the basis of one semester hour of college credit being equal to one month of work experience.
1. High school diploma or equivalency.
2. Full knowledge and acceptance of principles of diversity.
3. Supervisory and leadership skills; ability to train and instruct employees; ability to organize, prioritize, and assign duties.
4. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety.
5. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; ability to produce results working as part of a team or committee.
6. Knowledge of food service methods and equipment; skill in properly serving and interacting with the general public.
7. Computer skills, including menu management systems; accurate record keeping skills.
8. Knowledge of point of sale systems/cash register operation.
9. Current Illinois Food Service Sanitation Manager Certificate)
Working hours and days off will be subject to bid.
Must be able to complete the following with or without a reasonable accommodation:
Must be able to handle multiple responsibilities, work in a crowded and noisy work environment, and work with speed and consistency. This position requires standing, walking, use of fingers and hands, reaching, lifting, kneeling, stooping, crouching, hearing, speaking, and seeing. It also requires the ability to stand for an extended period of time without a significant rest period and the ability to lift 25 lbs frequently.
$16.78 per hour
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Certification of Retirement Annuity
Transcript (may be unofficial) See Special Instructions to Applicants for additional options
Food Service Certificate
PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.
Please prepare in advance at least 3 professional references with phone numbers.
A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.
In order to receive the maximum eligible points for the civil service exam, you may upload your transcripts (may be unofficial) or food service certificate under the optional documents. The food service certificate may also be provided to the Testing Coordinator at time of exam. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, may be sent by fax to 309-438-0011, provided to the Testing Coordinator at time of exam, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.
Working hours and days off will be subject to bid.
This position is represented by AFSCME Local 1110.
This is a full-time position on an academic calendar. It will be subject to academic break lay-off (such as spring break, summer break).
This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: CST
Application Closes: CST
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