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Division Name: Academic Affairs
Department: College of Business Support Unit

Job Summary

The Systems Administrator and Technology Manager is a key member of the technical support team, providing comprehensive technology support, consultation, and proactive solutions to faculty and staff of the College of Business. The role encompasses a broad range of responsibilities, including the configuration, setup, networking, security, troubleshooting, inventorying, and maintenance of endpoint technologies such as desktop and laptop computers, tablets, smartphones, printers, and line-of-business applications.

The Systems Administrator and Technology Manager focuses on delivering high-quality, customer-centric technology support tailored to end users’ unique needs. This includes first and second-level support, provided in person, over the phone, and via chat, email, or remote desktop assistance. This role involves tracking, documenting, and resolving technical incidents using the University's incident management system and maintaining up-to-date documentation of processes and solutions.

Additionally, this position will collaborate closely with other campus IT units, the Technology Support Center, and relevant teams to ensure seamless support and service delivery. The Systems Administrator and Technology Manager also takes on a mentorship role. Offering guidance and training to student technicians and overseeing their integration into daily support operations. They will also take on the inventory and technology lifecycle plan for the College of Business.

Additional Information

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$29.00 per hour

Required Qualifications

1. Associate’s or equivalent degree in an Information Technology related discipline
2. At least one year (12 months) of full-time (or part-time equivalent) work experience in an Information Technology related profession
3. The following demonstrated skills and abilities:
   a. advanced problem-solving abilities, including the ability to identify opportunities for improvement of existing technologies and new technologies
   b. ability to self-manage assigned projects and daily tasks in an environment with shifting priorities
   c. excellent verbal and written communication skills
   d. ability to handle confidential and security sensitive information in a highly professional manner
4. High degree of independent decision-making and sound judgment to address emerging needs and provide timely, innovative solutions effectively.

Preferred Qualifications

1. Information Technology Infrastructure Library Foundation Certification
2. HDI Desktop Support Technician Certification
3. Experience with Windows known folders (i.e. Desktop, Documents, Pictures) redirected to OneDrive
4. Experience with Windows Server Administration
5. Demonstrated ability to follow established procedures, even in a high-pressure and time sensitive situations

Work Hours

TBD; 24 hours per week

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods.
2. Distinguish colors on a monitor.
3. Effectively communicate on a daily basis.
4. Move about in various locations across campus as needed to complete day-to-day work.
5. Ability to squat and crawl under objects such as desks.
6. Ability to lift objects of 25 lbs. to waist height (on rare occasions) while moving and replacing computer equipment and peripherals.

Proposed Starting Date

February 2026

Required Applicant Documents

Cover Letter
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Email: kgshelt@ilstu.edu 
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu 
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.