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Title: Redbird Card Office - Front Desk
Employee Classification: Student Help Regular
Division Name: Finance and Planning
Department: Comptroller's Office

Job Summary

This position is responsible for front desk reception and administrative responsibilities, including but not limited to the issuance of Redbird Cards. The Redbird Card Office is located in the Bone Student Center and open Monday-Friday 8:30 am to 5:00 pm in the Fall & Spring semesters (reduced hours for Summer are Monday-Friday 8:30-4:30).

The ideal candidate MUST be available to work during the summer, specifically during on-campus orientation, as well as move-in times at the start of each semester, plus a set schedule during the school year. We are also looking to fill a specific shift for Fall (Monday & Wednesday 11 AM - 3 PM).

The Redbird Card Office creates all Illinois State University student, faculty/staff, extra-help, and other miscellaneous ID cards. The Redbird Card Office receives deposits for the Redbird Account, monitors the card system, and is responsible for the accounting of the Redbird Account.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

All student employees in the Redbird Card Office must maintain good academic (min. 2.0 cumulative GPA) and disciplinary standing from the point of application through term of employment. The employer will check status each semester of employment.

Preferred Qualifications

- Good customer service skills
- Able to maintain confidentiality
- Previous cash handling experience
- Able to multitask and be flexible
- Answer phone calls and transfer or give messages to appropriate staff member
- Good organizational and communication skills

Work Hours

Regular semester hours - Monday-Friday 8:30 am - 5:00 pm (closed weekends and holidays).

Summer hours - Monday-Friday 8:30 am - 4:30 pm (closed weekends and holidays).

Move-in extended hours can vary but the Card Office is open both Saturday and Sunday of move-in week plus Monday-Friday 8:30 am - 5:00 pm.

Functional Expectations

Must be able to complete the following with or without reasonable accommodations:
1. Effectively communicate on a daily basis.

Proposed Starting Date

May 2025

Required Applicant Documents

Resume, Cover Letter, Reference List & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please, only apply if you are able to work Summer 2025, Monday-Friday between 8:30 AM and 4:30 PM AND Fall 2025, Monday & Wednesday 11 AM - 3 PM. Applicants who do not meet both of these requirements, will not be considered.

Please indicate any obligations outside of your ISU class schedule (between 8:30 am & 5:00 pm) on your Work Availability document. Please provide Summer 2025 AND Fall 2025 work availability. Applications without this information will not be considered.

Contact Information for Applicants

Rachel Lawrence
ravolpe@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.