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Title: Student IT Support
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Milner Library

Job Summary

Milner Library Information Technology Services is seeking an undergraduate student employee to assist full time IT staff with day‑to‑day IT support and operations.

Students in this role will gain hands‑on experience supporting public‑facing technology, maintaining IT equipment, and contributing to an excellent patron and employee IT experience. This is a great position for students interested in developing practical IT support, troubleshooting, and maintenance skills in a real‑world setting.

Core duites include:
- Restock paper cabinets at major printing locations throughout the library.
- Refill printer/copier paper at all patron‑facing printing stations.
- Perform routine inspections of Scannx scanner stations, collaboration stations, classroom technology, and conference room equipment.
- Periodic cleaning of computers, printers, copiers, and scanners.
- Assist Milner Library IT staff with day‑to‑day IT issues and questions.
- Assist with handling of 3D printing jobs.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

- Have a positive, customer service oriented, and solution focused demeanor- Reliability, punctuality, and responsibility.
- Demonstrate a history of punctuality, organization, discipline, and drive
- Demonstrate a history of responsibility for commitments
- Maintain all student employment eligibility requirements detailed at https://hr.illinoisstate.edu/student/student-employment/eligibility/

Preferred Qualifications

- Interest or experience in IT support or technology services including:
- Basic computer troubleshooting knowledge.
- Basic understanding of computer hardware.
- Basic understanding of Windows or macOS operating systems.
- Experience using Microsoft 365 applications.
- Ability to work summer term hours.

Work Hours

10-15 hours per week. Primarily between 8:00 a.m. and 4:30 p.m., Monday–Friday.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
- Remain at a workstation for extended periods.
- Travel across all 6 Milner Library floors.
- Squat or kneel to access equipment under desks or tables.
- Lift up to 25 lbs frequently and up to 40 lbs occasionally.
- Follow all policies and supervisor instructions.
- Be physically present in Milner Library IT offices.
- Effectively communicate on a daily basis.

Proposed Starting Date

February 2026

Required Applicant Documents

Resume, Cover Letter and Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Matt Helton
mjhelto@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.