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Title: Center for the Performing Arts Box Office and Event Staff
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Dean of Fine Arts

Job Summary

The Wonsook Kim College of Fine Arts is currently seeking undergraduate students to fill entry level positions in the Center for the Performing Arts box office beginning the fall semester of 2025.

Daily Responsibilities Include:
- Learning and selling tickets via Paciolan system for Wonsook Kim College of Fine Arts events; this includes the School of Music, School of Theatre, Dance and Film, Illinois Shakespeare Festival, Illinois Symphony Orchestra and other events as directed
- Cash handling and processing credit card transactions for ticket sales
- Providing excellent customer service
- Generating deposit reports and other duties assigned by CPA Manager
- Other duties as assigned

Additional Information

Employees hired to work in the box office are also considered for event staff as Front of House and House Management positions. These positions oversee the audience experience as well as coordinate with backstage personnel to provide the best customer experience and safety for our patrons while providing support for those performing. These events are during evening and weekend hours in the CPA Concert Hall, CPA Theatre, and Westhoff Theatre.

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Work Hours

All members of the box office team have regularly scheduled hours during the work week (5-7 hours). These hours will be scheduled Monday-Friday between 10:45am - 5:15pm. However, with over 140 events annually, there are numerous opportunities for additional hours as a box office employee, or if selected, a House Manager or Front of House Manager. The box office is also open during the summer to provide ticketing operations for the Illinois Shakespeare Festival.

Both daily and event shifts for the entire semester are scheduled as much as possible at the beginning of the semester to best accommodate student class and performance schedules.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

Remain at a workstation for extended periods
Effectively communicate on a daily basis

Proposed Starting Date

Fall 2025

Required Applicant Documents

Resume & Cover Letter

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

The cover letter DOES NOT NEED to be formal. Please write a few sentences describing who you are and why you would like the position. The intent is to get to see your personality on a better level than a formal resume will show.

Contact Information for Applicants

Nick Benson
nebenso@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.