Residential Case Manager
Work type: On Campus
Location: Normal, Illinois
Title: Residential Case Manager
Division Name: Student Affairs
Department: University Housing Services
Campus Location: Normal, IL
The Residential Case Manager is responsible for providing intervention and support resources for students whose behavior has raised a concern on campus. The Coordinator will also perform support functions for this role, including follow up of students routed to the CARE module and Redbird Care Team (RCT), and coordination of outreach functions within University Housing related to student behavioral concerns. The Coordinator will be jointly responsible for the drafting and implementation of protocols associated with the position, as well as maintaining accurate electronic case management records. The Coordinator will also coordinate training of student and staff leaders regarding early identification of students who may need services and best practices for referral and ongoing support of students in need. This position will be one of two full time Residential Case Managers. This position will live-in and participate in on-call rotation.
Salary Rate / Pay Rate
1. Bachelor's degree (US equivalent)
2. At least one year of full-time experience working with students in higher education case management, crisis intervention or advocacy situations.
1. Master's degree in College Student Personnel, Counseling, Social Work, Education or related area of study.
2. At least three years of administrative experience (planning, data collection, report writing).
3. Training in behavioral intervention (certification through NaBita or experience with HECMA (Higher Education Case Management Association).
4. Experience in higher education crisis response related to student behavior.
5. Knowledge and understanding of student development theory and practice.
6. Knowledge of national principles and procedures involved in risk assessment.
7. Strong problem-solving skills.
8. Strong oral and written communication/presentation skills and active listening skills.
9. Flexibility and adaptability to shift from one task to another.
10. Sensitivity to multi-cultural issues and supports a diverse environment.
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods of time.
3. Move about in various locations across campus to complete day-to-day tasks.
4. Maintain a high level of concentration.
Proposed Starting Date
Required Applicant Documents
Resume / C.V.
Reference List - (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references)
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Initial application review will begin immediately and continue until the position is filled.
Contact Information for Applicants
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.