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Title: Systems Administrator and Technology Manager
Division Name: Academic Affairs
Department: Dean of Business

Job Summary

This position will develop and maintain the environment used for the management of IT endpoint devices and systems supported by The College of Business. The incumbent will also be responsible for researching future technologies and making suggestions as part of a strategy of continuous improvement and best practices.
The Systems Administrator and Technology Manager must have a technical knowledge of Microsoft operating systems, automation, and systems management tool such as System Center Configuration Manager (SCCM), working with unattended software installation methods such silent commands and answer files.
As end-point devices are introduced in to and supported by the department, this position will learn and master deployment and management strategies for those platforms. Must be highly detail oriented and be knowledgeable mainstream applications. Work with fellow team members to create a 'people friendly' place to use technology across multiple devices and services.
The Systems Administrator and Technology Manager will work with the IT Director to coordinate workflow and priorities of the unit. Additionally, this position will serve as a backup to the IT Director and supervise technical staff in day-to-day operations.
The Systems Administrator and Technology Manager will coordinate with Technology Solutions as appropriate on campus wide technology initiatives and the information security program for policy and compliance.

Additional Information

The COB-IT unit primarily caters to the unique technology requirements of the College of Business. This involves managing endpoint computing systems, servers, applications, software, and networking tailored to the College's academic and administrative needs. Close collaboration with colleagues across the university ensures that students and faculty receive comprehensive technology support to facilitating teaching and learning.


University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$68,000-$72,000/year

Required Qualifications

1. High school diploma or equivalent.

2. At least seven (7) years of full time (or part time equivalent) work experience that included experience with each of the following:

-Automating BIOS/Firmware/Driver updates
-Troubleshooting computer components, printers, and monitors
-Group policy and Windows desktop administration and configuration
-Deployment of applications, software updates and computer management with Microsoft System Center Configuration Manager (SCCM)
-Windows Server administration, File, Print, MS SQL, etc.

Preferred Qualifications

1. Four-year degree in Information Technology or Information Security or related area. This can be waived depending on experience.
2. Strong customer service orientation with a desire to help the College meet its teaching and research needs. Support programs consistent with our student-centered mission.
3. Experience in managing network users and permissions in an Active Directory Environment.
4. Course work or certification in Information Security
5. Experience supporting larger format inkjet printers, digital press, and multifunction printers, copiers, drivers and common maintenance procedures.
6. Experience supporting Adobe applications such as InDesign, Photoshop, Premier Rush, XD, font, and content libraries.
7. Experience supporting endpoint computing in Higher Education and student computer lab classrooms.

Work Hours

Core work hours: 8:00 - 4:30, occasionally will need to come in on off hours

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.
4. Move about in various locations across campus as needed to complete day-to-day work.
5. Ability to occasionally lift computers and computer equipment (25 lbs).

Proposed Starting Date

October 2023

Required Applicant Documents

Resume
Cover Letter
Reference List
Transcripts - See Special Instructions to Applicants section for additional options.

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.