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Registration and Counseling Office Support
Job No: 513871
Work Type: On Campus
Location: Normal, Illinois
Title: Registration and Counseling Office Support
Employee Classification: Office Support Specialist
Department: University High School
Campus Location: Normal, IL
General Summary
The primary purpose of the registrar/counseling office support is to provide support work with transcripts, grades, college forms, other forms, filing, admissions, phones and email, testing, transfer students, and registration. In addition, this position helps by greeting visitors, answering questions, answering and transferring calls, taking messages, sending for students as required by counselors, administration and staff, and arranging appointments.
The work for this position is subject to change in respect to administrative prerogatives and the tasks related to the semester schedule. The administration and this individual work in cooperation to assure a smooth working environment.
Additional Information
This is a year-round, 12-month position.
Required Qualifications
1. High school graduation or equivalent.
2. One year (12 months) of work experience comparable to the second level of this series.
3. Any one or any combination of the following, totaling two (2) years (24 months) of experience in the categories below:
a. work experience performing office/clerical activities, including use of computer systems
b. college or university course work in any curriculum
- twelve (12) semester hours = six (6) months
- twenty-four (24) semester hours = twelve (12) months
- thirty-six (36) semester hours = eighteen (18) months
- forty-eight (48) semester hours = twenty-four (24) months
Desired Qualifications
1. Proficient in word processing and computer programs (i.e., Excel, Word) as well as other intermediate computer skills.
2. Detail-oriented with a high level of accuracy in all work.
3. Excellent customer service skills.
4. Self-starter with the ability to prioritize responsibilities and work efficiently while handling numerous interruptions.
5. Basic knowledge of office practices and procedures.
6. Ability to keyboard accurately at a rate of 25 net w.p.m.
7. Working knowledge of spelling, grammar, punctuation, and sentence and paragraph structure.
8. Knowledge of and ability to operate document production and standard office equipment.
9. Ability to follow routine written and oral instruction.
10. Skilled in oral and written communication.
11. Ability to work independently as well as part of a team.
12. Ability to handle confidential information appropriately.
13. Knowledge of Skyward software.
Work Hours
Monday through Friday, 7:30am-3:30pm with a 30-minute lunch
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
Proposed Starting Date
July 2022
Salary Rate / Pay Rate
$16.04 - $16.69 per hour
Required Applicant Documents
Reference List
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity
PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.
Other documentation such as college transcripts (may be unofficial) and/or a DD-214 (official military discharge) must also be brought to the Civil Service exam if applicable to receive the maximum eligible points.
A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.
Contact Information for Applicants
Kira Shelton
Human Resources
kgshelt@ilstu.edu
(309) 438-2120
Important Information for Applicants
This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: CST
Application Closes: CST
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