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Division Name: Finance and Planning
Department: Office of Technology Solutions

Job Summary

The Student Employment Experience (SEE) Program Coordinator will fully develop and maintain the next evolution of the SEE Program. The SEE Program will provide more than a job to student employees in the Office of Technology Solutions – it is a fully supported and guided journey from hire to graduation that is focused on student success. Along the way, students will gain valuable hands-on experience in the technology subjects of their choice, along with certifications to validate that experience for their future employer.

The Office of Technology Solutions provides the technology services that faculty, staff and students rely upon daily – everything from the campus network to Canvas. Tech Solutions relies upon a large group of talented students to assist in supporting those services, and it will be the job of the SEE Program Coordinator to ensure that students are continuously trained and ready to assist.

Additional Information

Technology Solutions provides information, technology products, and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

The Business Administration and Communications team provides assistance to all units within the Office of Technology Solutions. Services provided include:
- Financial Management
- Procurement Assistance
- Facilities Coordination
- Vendor Relations
- Contract Management
- Professional Development Assistance
- Personnel and Administrative Assistance

University Benefit Highlights: 

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$23.08 - $30.76 per hour

Required Qualifications

1. Bachelor’s degree.
2. A total of one year (12 months) of education, training and/or work experience in an business, management, information technology, human resources, communication, or other related field.
3. Experience with such supervisory activities as hiring, interviewing, performance management and coaching
4. Experience developing and delivering training to others
5. Working knowledge of one or more of the following IT disciplines and the skills that coincide with them:
• Endpoint Support
• Help Desk
• Cybersecurity
• System Administration
• Networking/telecommunication
• Technical Analysis
• Project Management
• Business Analysis
• Web development
• Database administration
• Application/integration development
• Data science/analytics
6. The following skills and abilities:
a. excellent organizational, scheduling and coordination, and verbal and written communication skills
b. ability to arrange efficient systems to track multiple variables
c. ability to multitask and self-manage assigned projects and daily tasks
d. proven ability to build and maintain relationships with a variety of constituencies

Preferred Qualifications

1. Experience providing technical support as part of an IT team
2. Experience supervising student employees in a University setting
3. Marketing and communications experience
4. Experience in career development and placement
5. Passion for student success and desire to support student employees in achieving their career goals

Work Hours

8:00am-4:30pm Monday through Friday; weekend or after-hours work may be required to support change management or disaster recovery.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Work for extended periods at computer workstation.
2. Distinguish colors on a monitor.
3. Effectively communicate on a daily basis.

Proposed Starting Date

November 2024

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcript - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Mackenzie Chapman
Human Resources
mrchap1@ilstu.edu 
(309) 438-3092

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.