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Title: Ombuds
Division Name: Presidential
Department: President's Office
Campus Location: Normal, IL

Job Summary

Illinois State University seeks applicants to fill the role of Ombudsperson. The Ombuds receives complaints, concerns, and inquiries regarding a broad range of employment related issues from faculty, staff, and from graduate assistants referred to the Ombudsperson by the Office of the Dean of Students. The Ombuds office is not an advocacy or investigatory unit but instead offers active listening and assistance identifying resources and potential paths to resolution. The Ombuds maintains impartiality, operating independently from other institutional offices and also maintains confidentiality except where reporting is required by law or by the University.

Additional Information

Benefit Highlights:

Health, dental, vision, and life insurance
Retirement and supplemental retirement
Tuition waiver benefits
Paid vacation (24 days a year) and sick time (12 days a year)
Paid holiday/administrative closures (https://vpfp.illinoisstate.edu/calendar/#2024)
For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$85,000 - $98,000 annually combined with an excellent benefits program

Required Qualifications

1. Shall possess a bachelor’s degree.
2. At least five (5) years of experience directly related to the duties and responsibilities of the position.
3. Experience with conflict resolution.
4. Demonstrated ability to be an active listener, flexible, diplomatic, ethical, fair, and collaborative.
5. Demonstrated problem-solving, time-management, multi-tasking, and organizational skills and the ability to work productively and autonomously.
6. Demonstrated ability to communicate effectively verbally and in writing.
7. Demonstrated ability to establish and maintain cooperative working relationships with colleagues.
8. Demonstrated commitment to diversity, equity, and inclusion.
9. Experience working with diverse populations.

Preferred Qualifications

1. Earned graduate degree.
2. Seven (7) years professional ombuds experience.
3. At least three (3) years membership in the International Ombuds Association
4. Experience in higher education and familiarity with university populations (faculty, staff, students), shared governance, and prevalent values and cultural norms.

Work Hours

Varies

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods.
2. Move about in various locations on and off campus as needed to complete day-to-day work.
3. Effectively communicate on a daily basis.

Proposed Starting Date

October 2024

Required Applicant Documents

Resume
Cover Letter
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Application review will begin on September 16, 2024, and continue until the position is filled.

Contact Information for Applicants

Jeannie Barrett (jebarr7@ilstu.edu)

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.